Guaranteed Value Terms & Conditions


Please read these Promotion terms and conditions (“Terms and Conditions) carefully. Participation in this Promotion will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Promotion. Please refer to this website for the current Terms and Conditions for this Promotion on

All participants during the term of this Promotion agree to be bound by the following terms and conditions:

  1. Promotion:

SAMSUNG S21 GUARANTEED TRADE-IN VALUE (“Promotion”).  The promoter of the Promotion is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies (“Organizer”). The trade-in Partner of the Promotion is Regener8 Group Proprietary Limited, Registration number: 2017/308339/07 and/or its agencies (“trade-in partner/ Regener8”)


  1. Promotion Period:
    • The Promotion will run from the 08 February 2021 (00h00) 22/01/2021 to 28 February 2021 (23h59) (“the Promotion Period”).
    • The duration of the Promotion may be extended or curtailed at the discretion of the Organizer.


  1. Who may enter:
    • All participants must:
      • be citizens of the Republic of South Africa and/or a legal residents of the aforesaid country,
      • must be currently residing in the Republic of South Africa at the date of the commencement of the Promotion Period.,
      • must be a natural person and be at least 18 (eighteen) years old at the date of the commencement of the Promotion Period.


  1. How to qualify for the Promotion:
    • the participant must:
      • Be a participant in terms of section 3 above;
  • must have purchased Galaxy S 21 or S21 +or S 21 Ultra (“Promotion Device”) from recognizedSamsung device reseller.
    • The participant will be required to utilise the IMEI of their Promotion Device to apply for a trade-in of their pre-owned device as outlined in clause 4.1.3 to qualify for the Offer detailed in section 6. NOTE – Under section 6 if you have redeemed against the Samsung S21 Trade in Bonus Value promotion between 26 January 2021 to 28 February 2021 you CANNOT participate in this promotion in addition.
    • Alternatively, in the instance where the participant has requested customization of their Promotion Device, made full payment for the device and has received a proof of payment (POP) during the promotional period, the participant can utilise the POP to apply for a trade-in of their pre-owned device as outlined in clause 4.1.3 to qualify for the Offer detailed in section 6.
  • Following the purchase of the Promotion Device, the participant must trade-in a pre-owned Samsung Galaxy device, which can either be Galaxy S9, S9 +, S10 E, S10 Lite, S10, S10 Plus, Note9, Note10, Note10 + (“Promotion Pre-owned device) within the promotion period that is purchased by trade-in Partner as part of the online or in store trade-in process.
    • The Offer outlined in section 6 will only be issued for promotion pre-owned devices that are deemed by the trade-in partner through inspection of the device to be able to switch on and off without a charger. In the event this criterion is not met then the pre-owned device will not qualify for the Offer and the normal trade-in value offered for a device that does not switch on will be offered.


  1. Can I qualify more than once for the Offer:
    • The Promotion is limited to one entry per Promotion Device purchased, should there be any dispute in this regard, the Organizer shall be sole adjudicator of the dispute and the Organizer’s decision shall be final.
    • Exclusion of entry to this Promotion is based on the redemption of the S21 Bonus Trade in value promotion.
    • A participant who purchased a Galaxy S21 Promotion Device from either the Samsung Online Store or Samsung brand store and then successfully redeemed the SAMSUNG S21 BONUS TRADE IN VALUEPROMOTION that commenced from 26 January 2021 will not be allowed to claim this Promotion. (Samsung S21 Bonus value terms can be found on
    • In addition, a participant who has an eligible pre-owned device and has purchased a Galaxy S21 between 8 – 28 February 2021, making them eligible for this Promotion and SAMSUNG S21 bonus Trade in Value promotion will NOT be allowed to redeem for both and therefore must redeem one or the other.


  1. Offer:
    • The Promotion will afford the participant the opportunity to receive R 4 800 (inclusive of VAT) (“Guaranteed value”) for a trade-in of one of the pre-owned devices outlined in clause 4.1.3 when they purchase a S21 Series Promotional Device. Should the trade-in be unsuccessful, the participant will be required to return the guaranteed value to the issuer.  Bank charges will apply.
    • The guaranteed value will be paid out to participants who submit a valid IMEI or POP confirming they purchased a S21 Promotion Device as part of the online or in store trade-in process. Note: In consideration of the 10-day cooling- off, if the participant decides to cancel their trade-in they will be expected to pay the full Guaranteed value back.  Bank charges will apply.
    • Offer is not transferable. No substitution, cash redemption, or assignment of the Offer is permitted.
    • The Offer may differ from that shown on the promotional material with regard to colour and specs and same shall be subject to availability and in the Organizer’s sole discretion to select same.
    • The above promotional Offer is available on a “while stocks last” basis and the promotor cannot be held accountable once the stock of the promotional Offer has been depleted.


  1. Limitation of Liability:
    • To the extent permitted by Consumer Protection Act and any other applicable law:
      • The participant hereby indemnifies the Organizer against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participant’s entrance to the Promotion.
      • the Organizer excludes all warranties (express or implied), representations and liabilities regarding this Promotion (other than for death or personal injury caused by its negligence and/or fraud).


  1. Redemption of Offer:

To redeem your Offer in relation to the qualifying Samsung Galaxy S21 Devices, the participant must follow the following steps and/ or instructions:

  • Online trade-in for Bonus Value Redemption via Regener8:
    • Step 1: You must have purchased and receive the S21 Promotional Device from a Samsung reseller.
    • Step 2: Apply to trade-in your pre-owned Promotional Device on the registration process there will be a section where you will need to provide the IMEI or Proof of Payment of your new S 21 Galaxy Device which will be validated immediately to confirm if it was purchased during the promotional period and you have not redeemed the R 3 000 bonus trade-in value prior to applying for this promotion.
    • Step 3: Add your personal details, banking details as well as collection address of where Regener8 can collect the device(s) you want to trade-in, as well as the terms and conditions of the trade-in request.
    • Step 4: Regener8 will organise a courier service to collect your pre-owned device within 2-3 working days.
      • Note: When you trade-in a smart phone you can submit the device only, however when you trade-in tablets or wearables or laptops you are required to provide the original accessories which were received with your device upon purchase, in particular the charging cable(s) for the device.
    • Step 5: Prepare your pre-owned device for collection by (1) backing up files and information from the device (2) perform a factory reset (3) deactivate device from google or iCloud account (3) remove sim and memory cards.
    • Step 6: Once Regener8 has received your device for trade-in, they will assess it and provide you with a final trade-in amount, whether this amount is the guaranteed trade-in value or a lower value based on the grading criteria in clause, which you must agree too and receive a final trade-in agreement from Regener8
    • Step 7: By agreeing to conclude the trade-in and the final trade-in amount, your device will be held for a 10 day cooling off period.
    • Step 8: After the cooling off period has lapsed, Regener8 group will pay you the residual value of your pre-owned device and the R 4800 guaranteed trade-in value in cash into a valid bank account which you would have provided.
  • Samsung branded store trade-in and Promotion Device purchase:
    • Step 1: Prepare as many pre-owned devices as you are trading-in to be immediately taken by the Samsung store by (1) backing up files and information from the device (2) perform a factory reset (3) deactivate device from google or iCloud account (3) remove sim and memory cards.
    • Step 2: Go to your nearest Samsung Store, which can be located on , where your pre-owned devices be graded to confirm the final trade-in amount whether this amount is the guaranteed trade-in value or a lower value based on the grading criteria in clause
    • Step 3: When you agree to the final trade-in amount you will provide your personal details to be added to the trade-in agreement for sale of your pre-owned devices.
    • Step 4: The final trade-in amount will be provided to you to enable you to purchase the Galaxy S21 Promotional Device from the particular store, you will need to pay the difference between the Galaxy S21 Promotional Device minus the final trade-in amount to the store to finalise your new device purchase


  1. General:
  • In accordance with the confidentiality policies and practices of the Organizer, none of the entry details of any participant in this Promotion will be disclosed or used by the Organizer for any purposes other than for entry into the Promotion and in accordance with clause 9.3 below.
  • participants acknowledge and accept that the Organizer shall utilise a third party (the “Organizer’s authorized agent/s”) to contact the participant, in the event that the participant qualifies for the Promotion, and to arrange delivery of the Offer, where applicable. In order to affect the contacting and delivery process, the Organizer’s shall provide the participant’s information to such third party.
  • By participating in the Promotion, the participants agree that the Organizer and its affiliates may contact the participants via email and through social media platforms to deliver marketing communications regarding their products and promotional activities, provided that the Participants are given the opportunity to opt-out of receiving marketing communication at any time via the appropriate opt-out mechanisms provided by the Organizer for such purpose. The Organizer may also use the personal data collected from the participants as described in the Privacy Policy accessible at and that such use may include transfers to the Organizer’s affiliates and third party service providers in any country. Details of participants will not be used by the Organizer for Samsung related communication should the participants opt-out to receive further communication from the Organizer.
  • The Organizer may require the participant to be identified and photographed. Photographs may be published in printed media, or the participant may be required to appear on radio and television when accepting their Offer and/or after having received their Offer.  The participant will be given the opportunity to decline to the publication of their images and to participate in the Organizer’s marketing material in so far as it relates to the Promotion.
  • Information regarding the Promotion that is published on authorized advertising material will also form part of the terms and conditions of the Promotion.
  • The Organizer’s may in their sole discretion amend these terms and conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Organizer’s website . The onus rests on the participant to constantly check the website for updates to the terms and conditions.
  • If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organizer, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organizer reserve the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.
  • Save as permitted by Law, the Organizer reserves the right to cancel, suspend or terminate this Promotion, without notice at any time, and such cancellation, termination or termination shall be deemed to have taken effect from the date of publication on the Organizer’s website .No liability shall lie against the Organizer in favor of any participant, participant(s) and/ or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Organizer and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organizer.
  • This Promotion is governed by these terms and conditions, as well as those of the relevant authorized participating stores, associated with this Promotion.
  • Any dispute or claim arising out of or in connection with the Promotion shall be governed by and construed in accordance with the laws of South Africa.
  • The Organizer accepts no liability or responsibility, whether occasioned by any circumstance not foreseeable and not within its reasonable control for late or delayed delivery of the Offer owing to, but not limited to, stock unavailability, strike, lock out, destruction of Offer on route by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earth quake or other acts of God.
  • If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable:
    • It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible;
    • It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.